Warranty Policy

14 MONEY BACK GUARANTEE

Neubac has a 14 day money back guarantee. If you are not completely satisfied after using your Neubac for 14 days, contact Customer Service at 1-855-489-3252 within 5 days of the end of trial period to request a Return Authorization number (RA#). You MUST have an RA# to return your Neubac and this number MUST be written on the outside of your package. Follow the directions provided by our Customer Service representative. You are responsible for return shipping. 

Once we receive your Neubac(s) and the return instructions are followed correctly, a refund is initiated immediately. Shipping and handling charges are non-refundable.  A restocking fee of $20.00 is applied to all returns.

Non-warranty returns will not be accepted beyond the 14 day trial period.  No returns will be accepted on Neubac products that are out of warranty.
By keeping the product beyond the 14 day evaluation period, then you are agreeing to the Satisfaction Guarantee and Terms and Conditions, including the terms and conditions below.

THE TERMS AND CONDITIONS BELOW CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS.

Follow the instructions for returning your Neubac. You must return all components. Hollywog’s customer service will issue a refund (either by credit card refund or by mailing a refund check) within 10 business days of receiving the returned merchandise, provided the return qualifies for a refund consistent with these terms. If the return does not qualify or is incomplete, then our customer service will attempt to notify you of the additional steps required to qualify for a refund. In the event a product is damaged during shipment to you, Hollywog will ship a replacement at no additional charge, provided you notify Hollywog Customer Service of the damaged shipment within 5 business days of receiving it.

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ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

By purchasing Neubac, you and Hollywog, LLC agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act ("FAA"), and not by any state law concerning arbitration; and that any dispute between us, including disputes against any agent or affiliate will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction.

BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.

In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award the same relief that a court can award. The arbitration will be administered by the American Arbitration Association ("AAA"), and conducted under AAA's Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 788-7879. If you initiate arbitration, Hollywog, LLC will promptly reimburse you for any standard handling fee which may have been required under AAA's Procedures once you have notified Hollywog, LLC in writing and provided a copy of the arbitration proceedings. The prevailing party in the arbitration may be awarded attorneys' fees, costs and reimbursement of handling fees. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.

There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person's claims against Hollywog, LLC and may not preside over any kind of representative or class proceeding against Hollywog, LLC. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST HOLLYWOG, LLC IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU DO NOT AGREE TO THE FOREGOING TERMS, YOU MUST TELL US IN WRITING AND RETURN THE PRODUCT WITHIN 14 DAYS OF PURCHASE, TO GET A FULL REFUND.

Your Neubac Warranty

IMPORTANT: BY USING YOUR NEUBAC YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE HOLLYWOG, LLC ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN HOLLYWOG’S RETURN POLICY TO HOLLYWOG OR THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT FOR A REFUND.

Hollywog, LLC One (1) Year Limited Warranty

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, HOLLYWOG DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.  HOLLYWOG DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, HOLLYWOG, LLC LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT HOLLYWOG, LLC'S OPTION, THE REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

WHAT IS COVERED BY THIS WARRANTY?

Hollywog, LLC of 2830 Amnicola Highway, Chattanooga, Tennessee, U.S.A. 37406 (“Hollywog”) warrants the Neubac product contained in the original packaging (“Neubac”) against defects in materials and workmanship when used normally in accordance with Hollywog's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Hollywog’s published guidelines include but are not limited to information contained in technical specifications and user manuals.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-Neubac branded products, even if packaged or sold with Neubac products. Manufacturers or suppliers, other than Hollywog, may provide their own warranties to you – please contact them for further information. Hollywog is not responsible for damage arising from failure to follow instructions relating to the Neubac’s use.

This Warranty does not apply to any Neubac branded product that has been exported, diverted, or re-sold in a country where Hollywog did not originally export to or without Hollywog’s expressed written consent.

This Warranty does not apply to any Neubac branded product sold by an unauthorized retailer or unauthorized Internet retailer.

This Warranty does not apply: (a) Neubac Gel Pads; (b) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (c) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (d) to damage caused by use with another product; (e) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (f) to damage caused by operating the Neubac outside Hollywog’s published guidelines; (g) to damage caused by service performed by anyone who is not a representative of Hollywog, LLC.; (h) to a Neubac that has been modified to alter functionality or capability without the written permission of Hollywog; (i) to defects caused by normal wear and tear or otherwise due to the normal aging of the Neubac, or (j) if any serial number has been removed or defaced from the Neubac.

YOUR RESPONSIBILITIES

Before receiving warranty replacement, Hollywog or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Hollywog's procedures for obtaining warranty replacement.

Important: Only open your Neubac to replace batteries or at the request of a Hollywog representative to assist with diagnosing potential issues. Unauthorized opening or disassemble of the Neubac may cause damage that is not covered by this Warranty.

WHAT WILL HOLLYWOG DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a valid claim to Hollywog, Hollywog will, at its option, replace the Neubac or exchange the Neubac for a refund of your purchase price.

Hollywog may request that you replace certain user-installable parts or Neubac. A replacement part or Neubac, including a user-installable part that has been installed in accordance with instructions provided by Hollywog, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement, whichever provides longer coverage for you. When a Neubac is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Hollywog's property.

HOW TO OBTAIN WARRANTY REPLACEMENT

To obtain warranty replacement, please contact a Hollywog Customer Service representative, using the information provided below. A Hollywog Customer Service representative will assist you in determining whether your Neubac requires warranty replacement and, if it does, will inform you how Hollywog will provide it.

Call Hollywog Customer Service and obtain a Return Authorization Number (RA) from a representative. Mail your original receipt and the Neubac to Hollywog and reference your RA for faster processing. Make sure that you put the Neubac in its original packaging or packaging that provides the same amount of protection as the original packaging. Hollywog Customer Service representatives will diagnose and correct the issue over the phone or they will have a Hollywog expert contact you.

For customer service please call 423-305-7779 or toll free 1-855-489-3252.

Hollywog Returns Address:

Hollywog

2830 Amnicola Hwy

Attn: Returns Dept.  RA#________

Chattanooga, TN 37406 USA

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOLLYWOG IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE NEUBAC OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE NEUBAC.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

PRIVACY

Hollywog will maintain and use customer information in accordance with the Hollywog Customer Privacy Policy available at www.neubac.com/privacy.

GENERAL

No Hollywog reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the Neubac purchase took place. Hollywog or its successor in title is the warrantor under this Warranty.

TM and © 2013 Hollywog, LLC. All rights reserved. Hollywog, Neubac and the Hollywog logo are trademarks of Hollywog, LLC.